How We Can Help
- Tool Issues & Bug Reports: Send email to help@edautils.com describing your requirement(s) or tool issue(s) along with screenshot if possible
- Joint Working/Debug Session: Request assistance to get started or expert support for complex issues
- Source Code Access: Request source code availability for specific tools
- Premium Support: Inquire about premium support options for your organization
- Custom Development: Request EDAUtils customization for your specific use model
- Example Code: Request Java/Python/Tcl source code examples for parser APIs
What to Include in Your Message
To help us assist you quickly, please include:
- Detailed description of your requirement or issue
- Screenshots if applicable
- Tool version you're using
- Operating system (Linux/Windows, 32/64-bit)
- Error messages or log files
- Steps to reproduce the issue
Response Time
We strive to respond to all inquiries within 24-48 hours during business days. For urgent issues, please mention "URGENT" in your email subject line.
Looking for Immediate Help?
Check our FAQ section for answers to common questions, or watch our video tutorials for step-by-step guidance.